At Pickle Man, we take great care in preparing, packing and delivering our products so that
you receive your order fresh,safe and in excellent condition. If there is a problem with your
order, we are here to help.
1. Exchanges for Damaged or Leaking Products
If your pickle jar arrives leaking, damaged, broken, or otherwise unsuitable for use,
please contact us as soon as possible after receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- Your name and contact details
- Photos of the damaged/leaking product
- Photos of the packaging, if applicable
A brief description of the issue
After reviewing the information, we may arrange a replacement/exchange of the affected product.
Please do not dispose of the product or packaging until we have contacted you, as we may
require additional information or photographs.
2. If You Do Not Receive Your Order
If your order has been marked as delivered but you have not received it, or if your order
does not arrive within the expected delivery timeframe, please contact us. We will first investigate the delivery with the relevant courier or shipping provider.
If the order is confirmed as lost or has not been successfully delivered, Pickle Man will
arrange a replacement order where appropriate.
3. Wrong or Missing Products
If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.
After verification, we will arrange an appropriate replacement or exchange for the affected
item.
4. Change of Mind
Because our products are food items, we generally cannot accept returns or exchanges simply
because a customer has changed their mind, ordered the wrong product, or no longer wants
the product after delivery.
We recommend carefully checking your order before completing your purchase.
5. International Orders
Pickle Man offers shipping to international destinations where our products can legally be
shipped.
For international orders, delivery times may vary because of customs clearance, border
requirements and local delivery conditions.
If an international order is lost, damaged or arrives leaking, please contact us with your order details and supporting photographs where applicable. We will assess the situation and arrange
a replacement/exchange where appropriate and permitted by applicable shipping and
import requirements.
Please note that customers are responsible for complying with applicable import, customs and
food regulations in their destination country.
6. How to Request an Exchange
To request an exchange or report a delivery problem, contact us:
Pickle Man
Email: info@pickleman.com.au
Phone/WhatsApp: +61 0449988800
Business Address: 12 the strand port elliot, South Australia
Please include your order number and photographs/videos showing the problem where applicable.
7. Our Commitment
We want every Pickle Man customer to enjoy their order with confidence. If your order
arrives damaged, leaking,incorrect, or does not reach you, please contact us and our team
will work with you to find an appropriate solution.
Pickle Man — Authentic Flavour, Carefully Delivered.